Privacy Policy for Service Picker
Effective Date: 12 June 2025
Service Picker ("Service Picker", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all individuals who interact with Service Picker, including users seeking services, support workers, allied health professionals, support coordinators, providers, and general visitors to our platform.
1. About This Policy
1.1 Purpose
This policy explains how we collect, use, disclose and safeguard your personal and sensitive information.
1.2 Consent
By accessing and using our website and platform ("Platform"), you agree to the collection, use, and disclosure of your personal information as described in this policy.
1.3 Changes
We may update this Privacy Policy from time to time. The latest version will be published on our Platform with the effective date. Continued use of our services constitutes your acceptance of any updates.
2. What Information We Collect
2.1 Personal Information
Personal information includes any data that identifies you or could reasonably identify you. This includes:
Name, date of birth, contact details
Gender, language preferences
Address and locationAvailability and support preferences
Profile photo, resume, and biography
Emergency contacts
Services required or offered
2.2 Sensitive Information
Sensitive information includes:
Health information (including disability, medication needs, care plans)
Criminal history and background checks
Cultural background and ethnicity
Information about sexual orientation, religious beliefs, and political affiliations (if voluntarily provided)
2.3 Usage Data
We collect technical data such as:
Device and browser information
IP address, access times, referring websites
Session activity, page visits, click paths
Cookies and tracking data
2.4 Third-Party Data
We may collect personal information from:
Plan managers, support coordinators, allied health professionals
NDIA portal and MyGov (with your consent)
Background check providers
Payment gateways and marketing tools
3. How We Use Your Information
We use your information to:
Provide, improve and personalise our services
Verify identity and conduct background checks
Enable communication and matching between users
Process payments and manage bookings
Monitor user behaviour and improve our platform
Respond to enquiries and complaints
Send updates, alerts, and marketing materials (opt-out available)
Meet legal, regulatory, and compliance obligations
4. Disclosure of Information
We may disclose your personal information to:
Other approved users on the platform (as permitted by your privacy settings)Plan managers, coordinators, and service providers with your consent
Government bodies and regulators, when required by law
Third-party providers such as:IT and cloud service providers
Payment processors
Marketing platforms
Professional advisers (lawyers, auditors, insurers)
Overseas Disclosure
Some of our providers may be located overseas, including in the US, UK, EU, and Asia. While we take reasonable steps to ensure compliance, you acknowledge that APP protections may not apply outside Australia.
5. Storage and Security
We store personal information on secure servers hosted in Australia or trusted international data centres.
Safeguards include:
Data encryption
Access controls
Secure login and authentication
Regular audits and system monitoring
We retain information only as long as necessary for its purpose or as required by law.
6. Your Rights and Choices
6.1 Access & Correction
You can access or request corrections to your personal information by logging into your account or contacting us at
6.2 Marketing Preferences
You can opt out of marketing communications by using the unsubscribe link or contacting us.
6.3 Account Deletion
You can request account deletion by contacting us. Certain data may be retained for legal or operational reasons.
7. Cookies and Tracking Technologies
We use cookies and third-party analytics to track usage and improve user experience. You can disable cookies via your browser settings, but some features may not function properly.
8. Complaints
If you have concerns about how we handle your data, please contact:
Privacy Officer
Email: [email protected]
Phone: 0489 270 300
Postal: GF, 470 St Kilda Road, Melbourne VIC 3004
If unresolved, you may contact the Office of the Australian Information Commissioner:
Website: www.oaic.gov.auPhone: 1300 363 992Address: GPO Box 5218, Sydney NSW 2001
9. Contact Us
If you have questions or need further information about this policy:
Email: [email protected]
Phone: 0489 270 300
Postal: GF, 470 St Kilda Road, Melbourne VIC 3004
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